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Following are the
two links to download the RX/5to1 User Guide and Installation
Guide in PDF formats.
RX/5to1
User Guide (PDF format)
RoutXpress
Installation Guide (PDF format)
Frequently Asked
Questions
How
to start and stop RXServer/RXSpooler Client Services?
RXServer and RXSpooler Client services are like any normal
Windows Services. They can be started and stopped form the
Windows Service panel. From the control panel, double click
on Administrative Tools and then on Services. You will see
the following dialog box.
Select the service RouteXpress Server or RouteXpress Spooler.
Select the appropriate button from the toolbar to start or
stop the service. To uninstall the service, double click the
UninstallRXServer.bat or UninstallRXSpoolerClient.bat. This
will remove the services from the system. If you want to install
the service again, double click the RXServer.bat. This will
install the RXServer as a Windows service and start it. Double
click RXSpoolerClient.bat to install the spooler client service.
(Please note that when uninstalling the RX/5to1 Server or
Spooler Client the services will be de-installed automatically).
My
RX5to1 Spooler Client and/or RX5to1 Admin Client cannot
connect to the RXServer, why?
Here are the possible reasons why the Spooler Client or
Admin Client cannot communicate with the RX/5to1 Server:
- The computer that has RX/5to1 Server installed on,
is disconnected from the network.
- It was installed, but the RouteXpress Server Service
is not running.
- A firewall is blocking all traffic from reaching the
RX/5to1 Server.
- Admin Client is not pointing to the computer where
the Server is installed.
To troubleshoot this problem follow these steps:
- First determine if the computer where the RX/5to1 Server
is installed is powered on and connected to the network.
- Now check to see if the RoutXpress Server service is
installed and running on the computer where you installed
the RX/5to1 Server. Open the Windows Control Panel, select
Administrative Tools, and then select Services. You will
now see a list of all services installed on your computer.
The list is sorted by name, so scroll down to the portion
of the list that contains all the services that start
with an r. You will now see the following screen:
If the RouteXpress Server service is not running, select
it and press the start button at the top of the screen.
If you do not see the RouteXpress Server service installed,
try uninstalling and reinstalling the RX/5to1 Server.
If this still does not resolve the problem please contact
technical support at support@routxpress.com.
- If the RouteXpress Server Service is running then the
firewall may be blocking communication with the RX/5to1
Server. The RX/5to1 Server uses RPC and named pipes to
communicate with the other modules of RoutXpress. If the
fire wall is configured to block RPC calls from outside
computers, or if File and Print sharing is blocked the
RX/5to1 Server will not be able to communicate with the
other RX/5to1 modules. For Windows Firewall do the following:
- Turn on File and Print Sharing exception list:
- If Windows firewall indicates that it is blocking
RXServer.exe, unblock this program.
Another cause of the problem may be the account that is
used to run the RouteXpress Server Service. If turning on
File and Print sharing and adding RXServer to the list of
exceptions still does not resolve the problem then it may
be that the SYSTEM account is blocked from receiving remote
RPC calls or that File and Print sharing is blocked for
this account. The best way to resolve this problem is to
change the account used by the RX/5to1 Server. Here are
the steps to change the account that is used by the RouteXpress
Server Service.
- Go to the Windows Control Panel. Then select Administrative
Tools, then select Services. You will now see a list
of all services installed on your computer. The list
is sorted by name, so scroll down to the portion of
the list that contains all the services that start with
an r. Select the RouteXpress Server Service and right
click the service and select properties. You will see
this window:
- Now select the Log On tab. Here you can change the
account used by RoutXpress. You should use a network
administrator account. Type in the account name and
password as seen below:
- Now go back to the general tab and stop the service
and then start the service. The RouteXpress Server Service
will now be running under the account you entered.
4. If none of the steps resolve the problem then the
Admin Client or Spooler Client may not be pointed to the
computer where you installed RX/5to1 Server. To check
this in the Admin Client follow these steps:
- Open the RX/5to1 Admin Client
- Go to the File Menu and Click on Attach to RX/5to1
Server. You will see the following dialog box:
If you know the network name of the computer the
RX/5to1 Server is running on, you can simply type
in the name here. Now click the OK button and close
the Admin/User Client. Restart the Admin/User Client
to connect with the RX/5to1 Server and display all
information from the RX/5to1 Server.
If the Spooler Client cannot connect to the RX/5to1
Server, simply uninstall and reinstall the Spooler
Client. For instructions on these steps, please refer
to the RX/5to1 User and Install guides that came with
the software. Once you have done this, the Spooler
Client should be able to connect with the RX/5to1
Server.
5. If you are still experiencing problems please contact
support@apwi.com
My
RX/5to1 Server and Spooler Client are running, but nothing
I print is appearing in the print log and when I open the
Admin client I do not see any printers in the Rule Property
Page and the Queue Property Page. How do I resolve this
issue?
Please see My
RX Spooler Client and/or RX Admin Client cannot connect
to the RXServer, why?
My
jobs are not re-routing correctly, why?
There can be several reasons for this. The first cause could
be that the parameters of the job do not match with the
destination printer. For example, the destination printer
does not have the right paper size or cannot print duplex.
To check this go to the Queue Property page in the Admin/User
Client for the destination printer and you can see what
paper sizes the printer supports. If there is a paper size
missing, you can always add it to the “Page Sizes” field.
See figure below. Click on the modify button to save your
changes.
Another reason jobs may not be re-routing is that the printer
you are trying to re-route a job to has a problem and cannot
print. If any of these things are occurring you will receive
a RX/5to1 Alert notifying you of the problem. You can view
all alerts in the Alert Log tab in the RX/5to1 Admin Client
or User Client.
If it's none of the above, then it could mean that the
Spooler Client is not connected to the RX/5to1 Server. If
the Spooler cannot connect to the RX/5to1 Server, it will
not re-route any jobs. Instead it will simply release all
jobs until it can reconnect with the RX/5to1 Server. For
information on how to fix this problem see “RX
Spooler Client and/or RX Admin Client cannot connect to
the RXServer, why?"
What
happens if the RoutXpress Server goes down?
If the RX/5to1 Server is not running you will not be able
to check the status of printers controlled by RX/5to1, re-route
jobs, get alert notifications, or get a record of print
activity.
This will not cause any problems or errors on the network
where RX/5to1 is installed.
Why
am I not getting Alert Notification Emails?
Here are the reasons why email notifications are not being
sent.
You may not have set up RX/5to1 to send out email notifications.
To do this, go to the Configuration menu in the Admin Client.
Then click on System Information. You will see this dialog
box:
Enter the user name, email address, and email address password
of the two persons that will receive email notification
about RX/5to1 Alerts. Usually the persons assigned are the
Network Administrator and/or someone from the Help Desk,
but it can be any two persons that you wish to assign this
job. If the email addresses, user name, and password of
the administrator is correct and RX/5to1 is able to connect
to your email server then you will receive email notifications.
If RX/5to1 cannot connect to your email server, or the above
information is incorrect then RX/5to1 will not be able to
send out email notifications. All passwords are encrypted
and stored in the RX/5to1 database.
How
do I cancel a Print Job?
You can delete any print job through the RX/5to1 Admin Client.
How can I move the RoutXpress
server from one system to another on the network?
The best way to do this is to uninstall the entire RX/5to1
system and reinstall it. You will need to make a backup
copy of the RX/5to1 database if you do not want to loose
the current print data and rules and transfer it to the
new computer. If you already have a RX/5to1 license then
make sure that you-install Admin Client on the same computer
that you downloaded the license file.
Why is my MessengerClient not
coming up when I restart my computer?
Make sure that the "Automatically Start with Windows"
option is checked. You can check that by right clicking
the RoutXpress IM Client t icon in the system tray on the
bottom right side of your screen and selecting the "Automatically
Start with Windows" option. A check mark will appear
next to the text when you select the option.
There is also a shortcut on the desktop that will allow
you to start the RoutXpress IM Client any time you wish.
We don't have a Print Server
as we print directly to printers via their IP Address. Where
should we install SpoolerClient?
If you don’t have a Print Server and are using the printers
IP Addresses to print directly to your Network printers
then you will need to install the RX/5to1 IM Client on every
user's computer. RX/5to1 IM Client will locate the printers
attached to the computer and report it back to RX/5to1 Server.
This will make the printers part of the RX/5to1 control
domain and now you can control them like any other network
printer by setting up rules.
RX/5to1 IM Client can be pushed out to the users in Windows
2000 or 2003 Server. You can also copy the RX/5to1 IM Client
setup file on a network drive and let the user's install
it from there.
What is the maximum
simultaneous number of connections a XP machine can have?
According to Microsoft, at any given time, the maximum number
of connections that you can have with an XP Pro loaded computer
is 10. For XP Home edition, the number is 5. This includes
the Internet connection and owner's connection to his own
computer. This becomes important if you have installed RXServer
on a XP computer. We recommend that you install RXServer
on Windows 2000 or 2003 server as these servers don't have
any connection limitations.
I uninstalled IM Client
on one machine and then reinstalled. Now, I don't get status
messages from the printers attached to the machine. How
to fix this?
IMClient when installed and started on a machine also installs
the SpoolerClient which is the piece that discovers the
local printers attached to the machine. Before you reinstall
on a machine, remove the local printers of that machine
from RX/5to1 by deleting them from the AdminClient. After
reinstallation, add the printers again to the AdminClient.
This will refresh the printer list and you will see the
messages again.
When
I start the AdminClient, I get "RXServer not running
messages" and some other error messages. How to fix
this?
The most common cause of this problem is that the AdminClient
is not pointing to the computer/server where RXServer is
installed. First thing is to make sure that the RouteXpress
Server service is running on the machine where RXServer
was installed. If its not then start the service and try
opening the AdminClient again. If the errors again come
up then click OK on all the errors till you get to the AdminClient
password screen. Enter the password and click OK. Go to
the File Menu of the AdminClient and click on "Attach
to Server". If you know the network name of the computer
the RX/5to1 Server is running on, you can simply type in
the name here. Now click the OK button and close the Admin/User
Client. Restart the Admin/User Client to connect with the
RX/5to1 Server and display all information from the RX/5to1
Server.
When
I uninstall the product, should I uninstall the SQL 2005
Express Editionn also before reinstalling?
It is strongly suggested to uninstall all the RX/5to1 components
before attempting a re-install. This includes the SQL 2005
Express Edition and the accompanying database. Please refer
to the Installation and User Guides for details on how to
uninstall the product.
How should
I configure Windows Firewall to allow communication between
various components?
When you have the RXServer running on Windows 2003 Server
and the Spooler Client on Windows XP, and the Windows XP
computer has the Windows Firewall turned on, you need to
have "File and Print Sharing" turned on in order
for the communication to work. Otherwise the XP firewall
will block all incoming messages from the RXServer to the
Spooler Client resulting in jobs paused all the time since
RXServer cannot send release messages to the SpoolerClient.
See figure below.
I get a SQL
Exception error from the tray icon of IM Client when I start
it the first time. What does that mean?
The error is meaningless and can be safely ignored. When
you get this error, easiest way to resolve this is to Exit
out of the IM Client and restart it by double clicking the
RoutXpress IM Client icon on the desktop. You will not see
the error the second time and any subsequent times.
I am getting
RoutXpress Expiration date when running RX/5to1.
Why is that?
RoutXpress and RX/5to1 are very similar in nature with some
subtle differences. When you see a RoutXpres sexpiration
message that means RXServer thinks that its in the RoutXpress
mode. Check the RX5to1Licenses folder in the directory structure
under APWI and make sure that the focus printer license
file is there.
The installer
tried to install the SQL 2005 Express Edition
but it failed. What can be the cause?
This usually happens when you have MSXML6.0 Parser already
installed on your machine. The MSXML 6.0 Parser interferes
with the SQL 2005 Express Edition install whether you do
it manually by downloading from the SQL install package
from the Microsoft website or by installing through the
RX/5to1 installer. You need to remove it to continue. The
SQL 2005 Express Edition will install the MSXML 6.0 Parser
during its installation. Go to START -> ALL PROGRAMS ->
CONTROL PANEL -> ADD OR REMOVE PROGRAMS and look for MSXML
6.0 Parser. If you see the program there (see figure below)
then download the Windows Installer Cleanup Utility from
the following link to remove the install configuration for
MSXML6.0. Once the clean up is done then you can start the
RX/5to1 Installer again and proceed with the installation.
http://support.microsoft.com/kb/290301
When I run the
installer, I get an error saying that "cannot import dllko.dll".
What is the cause and how to fix this?
If you see the following error message then this means that
you don't have .Net Framework 2.0 installed on your machine.
You can go to Windows Update from Start -> Programs and
install .Net Frameowrk 2.0 from there. This would one of
the updates. you can also download the .Net 20.0 package
from the following link. http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en
After installation is complete, please restart the installer.
You should be able to proceed with the installation now.
My print
jobs are getting paused all of a sudden. I am not sure why
and how to fix this?
If you are running IMClient on a Windows XP or later machine,
check to see if the WindowsFfirewall is turned on. Go to
START -> Control Panel -> Windows Firewall. You will see
the following dialog box.
When you have the IMClient on Windows XP or
later, and the computer has the Windows Firewall turned
on, you need to have "File and Print Sharing"
turned on in order for the communication to work. You also
need to add the RXSpoolerClient.exe and IMClient.exe to
the list of exceptions. XP Firewall blocks all incoming
messages from the RXServer to the IMClientSinceand since
RXServer cannot send release messages to the SpoolerClient,
the jobs are paused all the time . See figure below. When
the IMClient installs for the first time, the Windows Firewall
should ask you if you want to Allow this program to run.
If you say "Allow", the IMClient will be automatically
added to the exceptions list.
RoutXpress
is reporting black and white print jobs going to a PostScript
printer as Color. Why is that?
PostScript driver have a tendency to report Black as a Color.
When RoutXpress is scanning a job sent to a PsotsScript
driver for color, the driver reports back that it is a Color
job and that is why RoutXpress takes the job as a color
job.
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