If a rule is enacted and RoutXpress re-routes a user’s print job to another printer, a IM (Instant Message) will be sent to the user, notifying him that his job was routed to another printer and it is now ready to be picked up. This is very popular with employees and helps improve productivity. In the past, employees would send a print job to the network printer only to find that someone else’s print job had caused a paper jam and now they would have to unclog the printer to get their print job. This does not happen when RoutXpress is running on the network. RoutXpress would know there was a paper jam and route the next print job to the next best printer and send an IM to the user, notifying them of the printer their job was sent to and that it is now ready to be picked up.

RoutXpress can also send e-mail notifications when directed by the Administrator’s rules. For example; when a printer goes down and needs to be serviced, RoutXpress can send an e-mail to the service provider, help desk, and administrator notifying them which printer needs attention. RoutXpress also lessens the severity of this occurrence by routing all the print jobs that employees are sending to the “down” printer, to another printer that is up and running.