APWI
- CASE STUDY # 106 
Company
/ User: Mid-Western Hospital
Many customers do not want their name and information published,
our case studies honor their privacy while telling their
story.
The Challenge:
The hospital had multiple print problems.
1. Nursing stations where not receiving all their medical
documents. Nurses are not printer technicians. The printers
at nursing stations run out of paper, toner, and have technical
problems, the result is that important medical prescriptions
and instructions where lost.
2. HIPAA privacy and tracking concerns.
3. The hospital had to cut cost while increasing productivity.
The Solution: RoutXpress
Product General Descriptions: RoutXpress is a rules based
software package that tracks all print jobs and produces
reports showing usage and cost by printer, user, and groups
of users. This information is important to the Administrator
as he tries to get a handle on his total print cost, and
to better understand how he can best utilize his print capabilities.
The Administrator’s goal is to optimize his network printing
capabilities so all jobs print economically and expeditiously.
RoutXpress can help them do this. RoutXpress can also increase
the users productivity by routing all print jobs to the
best printer, as defined by the Administrator. Users can
send any type of document and RoutXpress will route the
print job to the best printer! If a printer stops functioning
for any reason (paper jam, out of paper, out of toner, mechanically
“down”) RoutXpress will automatically re-rout the print
jobs to the NEXT best printer as defined by the Administrator's
pre-defined rules. If and when RoutXpress does re-rout a
print job, it notifies the user, telling them which printer
printed the job and when the job is finished printing. This
way the user does not waste time going to the wrong printer
or standing around waiting for the print job to finish printing.
RoutXpress also includes security features that allow only
the Network Administrator to create, modify, or delete,
the rules. Predefined rules can initiate email notification
to the Administrator, remote technical support and service
personal when certain conditions such as printer down, out
of paper, out of toner, etc, are detected.
Solution Application:
- RoutXpress has many features; here is how the hospital
used some of them to address their specific needs.RoutXpress
knows the status of every printer on the network and can
intelligently route a print job to the “best” printer.
Documents sent to a nursing station are literally “mission
critical”. Lives are on the line. Now when a printer is
out of paper, toner, or is down for any reason RoutXpress
will route the print job to one of the other printers
at the nursing station. RoutXpress’ “Alert Notification”
module will even send an automatic email to the on-site
technician if a printer goes down, so they can come and
fix the printer, often before the nurses even noticed
that it is no longer printing.
- RoutXpress keeps track of who printed what, when, on
which printer, what it cost, and if there where any problems
with the printing. The hospital can print a complete audit
trail by user, printer, and department. These reports
are easily printed or stored.
- RoutXpress’ constant print assessment and reports give
the Hospital Administrators the information they need
to know how much they are printing, where they are printing
and how much it is costing them. RoutXpress’ routing features
allows the hospital to better utilize the printers that
it already has. The alert notification reports help administration
correctly identify the print assets that need to be replaced
and produce reports that suggest the right time to replace
older expensive printers.
If you have a similar need, please contact our sales
staff at 949-488-2222
American Printware Inc., 27126B Suite 724 – San Juan Capistrano,
CA. 92675 – www.apwi.com
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