Following
are the two links to download the RoutXpress User Guide and
Set Guide in PDF formats.
RoutXpress
User Guide (PDF format)
RoutXpress
Installation Guide (PDF format) Frequently
Asked Questions
How
do I t start up RoutXpress for the first time?
After you have installed the modules of RoutXpress on your
network, you will need to start up the modules in the following
order:
1. The RoutXpress Admin and User Clients
2. The RoutXpress Spoolers
3. Finally the RoutXpress Server.
The RoutXpress Server, when it first starts up, will tell
each module which computer on the network it is running
on. If the modules are not up and running before you run
the RoutXpress Server for the first time, the RoutXpress
Server will not be able to find the modules. If this happens
the modules of the RoutXpress will not be able to communicate
with each other and the RoutXpress system will not operate
correctly.
RX
Spooler Client and/or RX Admin Client cannot connect to
the RXServer, why?
There could be many reasons for the spooler to be unable
to communicate or connect to the RoutXpress Server. The
first reason is that the computer that the RoutXpress Server
is running on is disconnected from the network, or the RoutXpress
Server is no longer running. Insure that the computer is
turned on and connected to the network. If it is running
and connected to the network you will have to check to see
if the RoutXpress Server is running. To do this press Alt-Ctrl-Delete
and then click on the Task Manager and click Processes.
You will see the following screen:
If you do not see the RXServer.exe in the window this means
that the RoutXpress Server is not running. You will have
to restart the program by double clicking the RXServer.exe
or RXServer.bat. If you want RXServer to run in the background
as a Windows Service, run the RXServer.bat file and then
restart the computer. If RXServer.exe is running then the
problem is with the Admin Client and/or Spooler Client.
The first step is to make sure that the computers that both
modules are running on are connected to the network. If
they are connected to the network, this means that the module(s)
don't know where the RoutXpress Server is located. There
is an easy way to correct this problem. If the Admin/User
Client cannot connect to the RoutXpress Server, you will
have to start the Admin/User Client. Once you have the program
started go to the File Menu and Click on Attach to RoutXpress
Server. You will see the following dialog box:
If you know the network name of the computer the RoutXpress
Server is running on, you can simply type in the name here.
Now click the OK button and close the Admin/User Client.
Restart the Admin/User Client to connect with the RoutXpress
Server and display all information from the RoutXpress Server.
If you are still experiencing problems, please contact RoutXpress
technical support at Support If the Spooler Client cannot
connect to the RoutXpress Server, simply uninstall and reinstall
the Spooler Client. For instructions on these steps please
refer to the RoutXpress User and Setup guides that came
with the software. Once you have done this, the Spooler
Client should be able to connect with the RoutXpress Server.
If you are still experiencing problems please contact Support
My
jobs are not rerouting correctly, why?
There can be several reasons for this. The first reason
is that you are sending RAW type jobs to the destination
Printer. If you are sending RAW type jobs, RoutXpress cannot
transfer the job to another printer. Another reason could
be that the parameters of the job do not match with the
destination printer. For example, it could be that destination
printer does not have the right paper size or cannot print
duplex. To check this go to the Queue Property page in the
Admin/User Client for the destination printer and you can
see what paper sizes the printer supports. If there is a
paper size missing, you can always add it to the "Page
Sizes" field. See figure below.
Click on the modify button to save your changes. Another
reason job may not be rerouting is that the printer you
are trying to reroute a job to has a problem and cannot
print. If any of these things are occurring you will receive
a RoutXpress Alert notifying you of the problem. You can
view all alerts in the Alert Log tab in the RoutXpress Admin
Client or User Client. If none of the above is the case
then it could mean that the Spooler Client is not connected
to the RoutXpress Server. If the Spooler cannot connect
to the RoutXpress Server, it will not reroute any jobs.
Instead it will simply release all jobs until it can reconnect
with the RoutXpress Server. For information on how to fix
this problem see RX
Spooler Client and/or RX Admin Client cannot connect to
the RXServer, why?
What
happens if the RoutXpress Server goes down?
If the RoutXpress Server is not running you will not be
able to check the status of printers controlled by RoutXpress,
reroute jobs, get alert notifications, or get a record of
print activity. This will not cause any problems or errors
on the network where RoutXpress is installed.
Why
am I not getting Alert Notification Emails?
Here are the reasons why email notifications are not being
sent. 1. You have not set up RoutXpress to send out email
notifications. To do this, go to the Configuration menu
in the Admin Client. Then click on System Information. You
will see this dialog box:
Enter the user name, email address, and email address password
of the two persons that will receive email notification
about RoutXpress Alerts. Usually the persons assigned are
the Network Administrator and/or someone from the Help Desk,
but it can be any two persons that you wish to assign this
job. If the email addresses, user name and password of administrator
is correct and RoutXpress is able to connect to your email
server then you will receive email notifications. If RoutXpress
cannot connect to your email server, or the above information
is incorrect then RoutXpress will not be able to send out
email notifications. All passwords are encrypted and stored
in the RoutXpress database.
How
do I cancel a Print Job?
RoutXpress does not change the way you send your print jobs
to a printer, or how you cancel them. To cancel a job you
must either click on the printer icon in the task tray in
the lower right hand corner of the screen or go to the "Printer
and Faxes" control panel and select the printer you
sent the job to and, if the job has not already been sent
to the printer, you can cancel the job. If the job has already
been sent to the printer, you will have to go to the printer
to cancel the job.
How can I move the RoutXpress server from one system
to another on the network?
The best way to do this is to uninstall the entire RoutXpress
system and reinstall it. You will need to make a backup
copy of the RoutXpress database if you do not want to lose
the current print data and rules and transfer it to the
new computer you install the RoutXpress Server on. If you
already have a RoutXpress license then make sure that you
re-install Admin Client on the same computer where you downloaded
the license file to.
How to start and stop RXServer/RXSpooler Services?
RXServer and RXSpooler Client services are like any normal
Windows Services. They can be started and stopped form the
Windows Service panel. From the control panel, double click
on Administrative Tools and then on Services. You will see
the following dialog box.
Select the service RouteXpress Server or RouteXpress Spooler.
Select the appropriate button form the toolbar to start
or stop the service. To uninstall the service, double click
the UninstallRXServer.bat or UninstallRXSpoolerClient.bat.
This will remove the services from the system. If you want
to install the service again, double click the RXServer.bat.
This will install the RXServer as a Windows service and
start it. Double click RXSpoolerClient.bat to install the
spooler client service.
Why is my MessengerClient not coming up when I
restart my computer?
Make sure that the "Automatically Start with Windows"
option is checked. You can check that by right clicking
the MessengerClient icon in the system tray on the bottom
right side of your screen and selecting the "Automatically
Start with Windows" option. A check mark will appear
next to the text when you select the option.
You can always go to the directory where you have installed
MessengerClient and double click the MessengerClient.exe
to start the client.
Default location is C:\Program Files\APWI\RoutXpress\Spooler.
Why PaperSize Settings item in the File menu of
the Accounting program doesn't get saved?
The PaperSize settings let you choose the paper size that
the reports will be displayed on. There are two choices,
A4 and Letter. You can select the paper size value by going
into the file menu of the Accounting program and clicking
the paper size settings menu item. The following dialog
box will appear.
If the value didn't get saved the first time then restart
the program and select your choice again. It should start
saving now. Sometimes the setting doesn't refresh automatically
so restarting the program will resolve this.
We don't have a Print Server as we print directly
to printers via their IP Address. Where should we install
SpoolerClient?
If you don not have a Print Server and are using the printers
IP Addresses to print directly to your Network printers
then you would need to install the MessengerClient on every
user's computer. MessengerClient will locate the printers
attached to the computer and report it back to RoutXpress
Server. This will make the printers part of the RoutXpress
control domain and now you can control them like any other
network printer by setting up rules. Full accounting information
will also be available to you via the RoutXpress Accounting
Package.
MessengerClient can be pushed out to the users in Windows
2000 or 2003 Server. You can also copy the MessengerClient
on a network drive and let the users install it from there.
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